Location: Drcom China, Shanghai Office, Room 619, No. 1440 Middle Yan'an Road, 200040 Shanghai, China.
Level of management: Experienced - Manager

Job Information

Drcom Group is looking for an experienced Account Manager to join us! The Account Manager role has a key role in maintaining satisfaction and nurturing new sale opportunities on existing clients in China market. The Account Manager will act as key person supervising the excellence of projects from briefing to delivery. The Account Manager must have strong experience in digital agency, understanding of medical, pharmaceutical is a strong plus. He/She must use his/her experience and discipline to drive constant improvement and meet business objectives.

Key duties will be

Client/Account Management:

  • Serve as the client lead, managing a client’s projects from beginning to end; providing regular updates to clients on the progress and statuses of projects.
  • Develop open and effective channels of communication with each client while fostering and developing client relationships.
  • Encourage revenue growth by Identifying new clients/business opportunities and cross-selling products and services.
  • Explaining cost factors to clients and communicating product value.
  • Service multiple clients concurrently and meeting deadlines in a timely manner.
  • Participate to healthcare networking and industry events.
  • Being able to work with strong autonomy and proactivity, reporting to the Managing Director.

Strategy/Creative Leadership:

  • Take an active and strategic role and provide support in pitches and RFP.
  • Digesting a client’s brief and communicating client agendas to internal stakeholders; mainly creative and project management teams to meet with client’s expectations and attain successful project completion.
  • Provide creative judgment and take ownership of the quality of creative responses in conjunction with creative leaders.

Project & People Management:

  • Follow-up on KPIs: opportunities, invoicing, transformation rate etc.
  • Manage budget, margin and ensure growth as per KPIs and turnover objective.
  • Coaching internal cross-functional teams; Nurture and manage team of account executives.

Job Requirements

General:

  • Educational Background: At least Bachelor Degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.
  • 5-8 years’ experience in similar capacity in creative agency/or brand manager role in the pharma or healthcare industry.

Required skills:

  • Knowledge of the healthcare, pharmaceutical, or science (include LMR process, Sales reps process, all medical jargon, etc.)
  • Good digital understanding including Multi-channel Engagement in the healthcare industry regulation context.
  • High service orientation and ability to build a professional and long-term partnership with our clients.
  • Adaptability and strong problem-solving skills to offer client recommendations and expertise.

 

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