Job Overview:
We are seeking a skilled Quality Manager to lead our quality assurance efforts, ensuring the highest standards in our digital marketing campaigns. As the Quality Manager, you will play a pivotal role in overseeing both technical and creative aspects of projects, with a focus on regulatory compliance, client satisfaction, and continuous improvement.
Key Responsibilities:
- Develop and Implement QA Frameworks:
- Design and implement comprehensive Quality Assurance Frameworks tailored to healthcare, life science, nutrition, and pharmaceutical projects.
- Integrate quality assurance processes seamlessly into the project lifecycle, emphasizing compliance and industry-specific standards.
- Proactive Issue Identification and Resolution
- Develop models and flowcharts for proactively identifying potential quality issues in creative projects, especially in healthcare-focused campaigns.
- Utilize tables and models to guide the team in resolving complex quality issues, considering regulatory compliance and client expectations.
- Collaboration with Cross-Functional Teams:
- Create collaboration matrices to ensure effective communication and cooperation between project managers, designers, developers, and regulatory
experts.
- Mediate and find solutions in scenarios where there are discrepancies between creative vision and technical feasibility, fostering a collaborative atmosphere.
- Continuous Improvement Initiatives:
- Design metrics dashboards to track and analyze the success of continuous improvement initiatives in the quality assurance process.
- Utilize root cause analysis models to investigate and address recurring quality issues, implementing corrective actions for process enhancement.
- Client Satisfaction and Quality Metrics:
- Develop client satisfaction survey forms specifically tailored for healthcare, life science, nutrition, and pharmaceutical campaigns.
- Design tables for tracking key quality metrics, including regulatory compliance, user engagement, and conversion rates.
Requirements:
Certification:
- Certification in Quality Management (e.g., ASQ Certified Manager of Quality/Organizational Excellence, ISO 9001 Lead Auditor) is highly desirable.
- Certifications in project management (e.g., PMP, PRINCE2) or relevant digital marketing certifications would be advantageous.
General Requirements:
- Proven 1-year above experience as a Quality Manager or similar role, preferably in a digital marketing
- In-depth knowledge of quality assurance processes, regulatory compliance
- Strong technical skills in designing tables, models, flowcharts, and metrics dashboards.
- Demonstrated ability to collaborate with cross-functional teams and mediate conflicts.
- Experience in implementing continuous improvement initiatives and root cause analysis.
- Excellent communication skills, with the ability to convey complex compliance issues to diverse teams.
Nice to Have:
- Master degree in a relevant field (e.g., Quality Management, Business Administration).
- Additional certifications in digital marketing or healthcare compliance.
- Experience with specific digital marketing tools and platforms.
- Familiarity with emerging technologies in the healthcare and pharmaceutical industry.
